Terms and Conditions

These Terms govern purchases and use of our online store.

1. Company Information

This store is operated by:
Company: R Spots SIA
Address: Elizabetes 83, Riga, Latvia, LV-1050
Email: info@spotsriga.com

2. Orders

By placing an order, the customer confirms that:

the information provided is accurate
the customer is legally capable of entering into contracts
the customer is legally authorized to use the payment method

We reserve the right to refuse or cancel orders if fraud, unauthorized payment, or abnormal activity is suspected.

3. Product Information

We aim to provide accurate product descriptions and images. However:

fragrance perception is subjective and may vary from person to person
cosmetic and grooming results may vary depending on individual skin, hair, or usage
packaging design, labels, or manufacturer details may change without notice
colors and appearance may differ slightly due to screen settings
natural ingredients may vary in shade or scent between production batches

These do not constitute product defects.

4. Prices & Payments

All prices are shown in EUR and include VAT where applicable.

We accept Apple Pay, Google Pay, Visa, Mastercard, PayPal and bank transfer. The payment methods available for your order are displayed at checkout; digital wallet availability may depend on your device, browser and wallet setup. For bank transfers, follow the payment instructions shown when placing your order. If you need help with payment, contact info@spotsriga.com.

We process orders only after payment has been received. If payment is declined or reversed, the order may be canceled.

5. Shipping

Delivery times are estimates and may vary due to carrier delays. Risk of loss transfers to the customer when the customer or a person designated by the customer, other than the carrier, takes physical possession of the items.

Our Shipping Policy forms part of these Terms and Conditions and sets out delivery methods, times, costs, and requirements for delivery information, Omniva parcel locker selection, parcel collection, and reshipping.

5.1. Uncollected Parcels and Order Cancellation

The return of an uncollected parcel to us does not in itself cancel the order or trigger a refund. We first agree with the customer on the next step: in-store pickup or reshipping, or order cancellation with a refund.

If the customer does not collect the parcel within the carrier’s specified timeframe, does not arrange to receive it at the time agreed with the courier, provides incorrect delivery information, or cannot be reached by the carrier using the contact information provided with the order, the parcel may be returned to us.

If a parcel is returned to us after the carrier's delivery or contact attempts for reasons within the customer's control, we send the customer a notice about the return. We send the notice to the email address provided with the order or, if no email address was provided, by text message to the phone number provided, or through another written contact channel provided by the customer.

The customer has seven calendar days from the date we send the notice to choose in-store pickup, reshipping for an additional fee, or order cancellation with a full refund.

If we receive no reply within that period and have not agreed on delivery or pickup before the order is canceled, we terminate the purchase contract, cancel the order, and issue a full refund within the next three business days. If the customer chooses cancellation, we cancel the order and issue the refund within three business days of receiving the customer's notice, without waiting for the seven-day period to end.

We refund the full amount paid for the order, including the original shipping fee. We do not deduct parcel return or order cancellation fees. We send an order cancellation notice using the contact information provided by the customer.

This procedure applies if the customer had an opportunity to receive the parcel and the information needed to receive it was sent using the contact information provided by the customer. It does not apply if we know that the parcel was not received because of an error by us or a carrier engaged by us, or if we have agreed on different delivery or pickup arrangements with the customer.

After the purchase contract is terminated, we will not reship the parcel, and the items will no longer be reserved for that order.

Failure to collect a parcel does not in itself constitute an exercise of the customer’s right of withdrawal. If the customer gives notice of withdrawal from the purchase, the statutory rules on withdrawal and refunds apply.

If we agree on reshipping, our Shipping Policy applies. If the order is canceled, we issue the refund under section 7 of our Return and Refund Policy, within the deadlines stated above.

5.2. Reordering Under the Original Terms

Within 30 calendar days after we send the order cancellation notice, the customer may contact us to reorder the same items in the same quantities at the original order price, with the original discounts and shipping terms.

This option applies if the item is in stock or, while continuing to work with its supplier, we can obtain the item for our inventory within 30 calendar days of the customer’s request.

If the item is not in stock and we cannot obtain it within that period, the option to reorder that item under the original terms does not apply. We inform the customer of availability and the estimated delivery time before payment for the new order.

6. Returns

Returns, exchanges, and refunds are governed by our Return and Refund Policy, which forms part of these Terms and Conditions.

6.1. Damaged Order Received

The customer must notify us of any damage found within 48 hours of receiving the order, including photos of the damage and packaging:

photos of the product
the bottle or container
inner packaging
outer shipping box

Contact us at info@spotsriga.com with the order number and photos so that we can assess the damage and arrange a replacement. If a replacement is not possible, we issue a refund.

6.2. Incorrect Item Received

If an item does not match the order, the customer must notify us within 14 calendar days of receiving the order. Once the error is identified, the item must not be used. If the error is apparent from the unopened packaging, the packaging must not be opened. Until the item is returned, it must be stored according to its storage instructions, with the packaging retained.

6.3. Insurance & Carrier Claims

Transport-related damage claims are assessed based on packaging condition and carrier investigation results.

Returns, replacement costs, and refunds in these cases are governed by our Return and Refund Policy.

7. Fraud Prevention

We may:

request additional identity or address verification
cancel suspicious orders
restrict or block customer accounts in cases of misuse, fraudulent behavior, or unjustified disputes

8. Payment Disputes

If the customer disputes a payment with their bank or another payment provider without first contacting us, we may provide information about the order, payment, and delivery to that provider and restrict future orders.

9. Liability Limitation

We are not liable for:

dissatisfaction based on personal fragrance preference
individual skin, hair, or cosmetic reactions
allergic reactions or sensitivities
variations in product appearance, packaging, or natural ingredients
misuse or improper storage of products

To the maximum extent permitted by law, our liability is limited to the purchase price of the product.
Nothing in these Terms limits mandatory consumer rights under applicable law.

10. Force Majeure

Force majeure means extraordinary circumstances beyond our control that we could not foresee or prevent. An ordinary carrier or customs delay does not in itself constitute force majeure.

The procedure for delivery delays or lost parcels is set out in section 10 of our Shipping Policy. These provisions do not limit the customer’s statutory rights regarding delivery.

11. Governing Law

These Terms are governed by the laws of Latvia and applicable EU consumer protection regulations.

12. Updates

We reserve the right to update these Terms. Changes apply to orders placed after the update date.

13. Gift Card Terms

13.1. Electronic and physical gift cards

Electronic gift cards purchased from our online store can be used at spotsriga.com and at both SPOTS stores in Riga. Physical gift cards are available to purchase at both SPOTS stores and can only be used in person at either store, not online.

Both types can be used for multiple purchases. Any unspent balance remains available within the card's validity period. A gift card represents prepaid value for purchases; it does not reserve particular products or their prices.

13.2. Validity and one-time extension

Both types are valid for 12 months from the date of purchase. Sending or giving the card to someone later does not restart this period. Please keep the purchase information and check the exact expiry date. If the date is missing, unclear or inconsistent, contact info@spotsriga.com so we can clarify it.

After expiry, the card cannot be used until an extension has been arranged. On request, SPOTS provides one free extension of 30 calendar days, starting on the date we confirm the extension in writing. Contact info@spotsriga.com with the order number or physical card number; a physical card must be presented to verify its remaining balance. The extension applies to the unspent balance and is not automatic. After this one-time extension ends, no further extension is offered under this policy. Expiry does not itself entitle the holder to a cash payment. This does not limit statutory rights or remedies where SPOTS is responsible for a problem.

13.3. Cash exchange and withdrawal from a gift card purchase

Gift cards and their remaining balances are not exchangeable for cash, except where a refund is required by law. This restriction does not remove the purchaser's statutory right to withdraw from a distance purchase.

For an electronic gift card purchased online, the consumer may notify us of withdrawal within 14 calendar days of concluding the purchase contract by sending an unequivocal statement to info@spotsriga.com, identifying the order. Our permission is not required. For a completely unused card, we refund the amount paid within 14 days after receiving the notice, using the original payment method unless another method is expressly agreed at no additional cost. The refunded card is deactivated. Email delivery or adding a recipient's name or message does not by itself remove withdrawal rights.

If the card has been partly or fully used, contact us with the order details. We assess the transactions and any statutory refund entitlement; the same value cannot be both redeemed and refunded. No blanket exclusion of statutory rights applies solely because the card has been used. For physical cards purchased in person, we do not offer voluntary change-of-mind returns or cash exchange; statutory remedies remain available.

13.4. Returning goods paid for with a gift card

Goods purchased using a gift card remain subject to our Return and Refund Policy and statutory consumer rights. Refunds follow the original payment method: the part paid with a gift card is returned to that payment method, and any part paid using another method is refunded to that method, unless otherwise expressly agreed or required by law. Contact us if the original card is no longer available or has expired so we can arrange an appropriate refund method; expiry does not cancel a valid refund entitlement.

13.5. Delivery, safekeeping and physical card records

When purchasing an electronic gift card, check “I would like the gift card to be sent to the recipient’s email address” to have us email it directly to the recipient. Enter the recipient’s email address. The recipient’s name and the “Add a personal message” field are optional.

Under “Delivery date”, choose “Send now” or “Send later”. If you choose “Send later”, enter the delivery date. The purchaser receives a copy of the email sent to the recipient. If the recipient-delivery box is left unchecked, the card is emailed to the purchaser, who can forward it to the recipient.

Please check the email address carefully. For missing or incorrect delivery, contact us with the order number so we can investigate.

Keep the electronic card code confidential and share it only with the intended recipient. Contact us promptly if you suspect loss or unauthorised use. We will check what action is possible; replacement or recovery of value already spent is not automatically guaranteed. This does not exclude liability for our own errors or statutory obligations.

Physical cards have a unique number and an original value recorded in our register. Remaining-balance entries are made on the physical card itself. Present the original card when using it and retain it until the balance has been spent. Do not alter the balance entries yourself. The register alone may not establish the current balance, so automatic replacement of a lost or damaged card cannot be promised. Contact us for an individual review and keep any purchase receipts.

13.6. Questions and applicable terms

For balance, expiry, extension or refund questions, contact info@spotsriga.com. Provide the order number or physical card number and relevant purchase evidence. These terms do not restrict mandatory consumer rights. New restrictions are not applied retrospectively to cards already purchased; their agreed purchase terms remain applicable.